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AshC
Retired GoTo Contributor
Joined 9 years ago
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Edit video transcription
The video transcription tool does not understand all the words and makes many mistakes.I wonder if I can correct and edit the transcripts on the site itself (where the text is synchronized with the video) or is this only possible by downloading and editing the text on my computer. ariadnenatal I'm afraid you cannot currently edit the GoTo transcript yourself. I will move this into the 'Ideas' section for later enhancement possibilities.2.4KViews0likes5CommentsRe: Your session may have timed out or the host may have gone offline
casascoco This could very well be caused by something on the host side, stopping the initial attempt. Please check that there are no pending OS updates. Could you reach out to Customer Support by phone when you have someone at one of the problem PCs to troubleshoot?17KViews0likes14CommentsRe: GoToWebinar support for screen readers
Accessibility While we may not be fully compatible with all screen readers, there are many features we developed to be more accessible for GoTo participants. Please see the ongoing documentation here for updates: https://support.goto.com/webinar/help/what-accessbility-features-are-available-in-gotowebinar2.2KViews0likes5CommentsRe: LogMeIn Pro - How to log a support ticket
Hi mawingho, To open a support ticket please follow these steps: Visit our support site: https://support.logmeininc.com/pro Click on Contact Support located at the top of the support site (there are also Contact Support links on every support article) Enter your name, account email address, and select which department you need (Support, Sales, Billing) On the next screen, you will be able to choose between calling our toll-free number (the best option for immediate support) or creating an email case.1.3KViews0likes0CommentsRe: How do I cancel my subscription?
To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in which is displayed on all support articles. ** If you cannot find a local telephone number there, then use the 'Open Ticket' option to receive an email follow-up from Support.19KViews0likes8CommentsRe: Create Meeting on Behalf of colleague
Hi Ian, I think what you may be interested in is the 'Co-Organizer' feature. If you are a member of a multi-user account, then you can easily schedule for others in the same group by making them Co-Organizers of the meetings you create yourself. Reference: https://support.goto.com/meeting/help/how-do-i-add-co-organizers-before-the-meeting1.8KViews0likes3CommentsRe: Webinar registrant blocked by Mimecast
Hi, warrenbutler If you schedule the webinar as a webcast event, then it will force all attendees to use the browser version instead of desktop (download): https://support.goto.com/webinar/help/whats-the-difference-between-standard-webcast-and-recorded-events877Views1like1CommentRe: Recurring webinar - confirmation mail shows only the first of the series
HI Ben_Grim Welcome to the Community. You can test your own scheduled event by clicking the registration link and entering the required registration information. There should be listed all dates and times within the recurring webinar series. The Outlook conflict still exists due to it's event format requirements to be recurring (same date / time of day each week / month).390Views1like0CommentsRe: Troubles getting started with GotoMyPC
Hi, Bjørn. When you installed via VPN, it sets up GoToMyPC in a different environment that is not compatible due to it being virtual -- and not physical. I'm afraid GoToMyPC was built upon the concept of installing at the local level, and broadcasting what's physically on the host screen. If there isn't a physical screen for GoToMyPC to capture, then you'll never have a desktop to 'see' remotely. Hopefully that makes sense. If you can get someone to install the software locally, then you'll have not problem connecting.1.6KViews1like1Comment