Forum Discussion

EMurphyInfTrg's avatar
EMurphyInfTrg
Contributor
2 years ago

WITHDRAWAL OF THE GOTOTRAINING MOBILE APP. BRING IT BACK PLEASE TILL YOU FIX THE NEW ONE

I am hugely disappointed that you have stopped the classic gototraining app and forced us to install the new gotoapp - WHICH DOES NOT EVEN SUPPORT GOTOTRAINING any more.  
 
Yet another reduction in the classic functionality with your insistent move to gotobranding, = further reduction in services and functionalities for trainers. 
 
The classic functions which are missing in the new gotoapp, if appauling... just not ready and  with loss of huge amounts of functionality and now to cap it all, they just revoke an app which was invaluable for trainers when they are out in the field, to check their upcoming schedules and no of attendees...for what was a great app for the trainer. 
 
See confirmation from support to confirm 
 

Per our conversation, you are no longer able to use the old GoToTraining mobile app since it has now been fully migrated to our new GoTo interface which is not allowing you to see your GoToTraining account nor who has registered to your sessions.
I've consuted with our Level 2 Department and unfortunately unfortunately this is the expected behavior with the new GoTo. 

It looks like the new GoTo interface will only be used by the attendees who will be able to join the trainings as well, however the organizer will need to use the desktop app or web version in order to schedule or manage their trainings.

I understand you used to check your upcoming trainings with your mobile app but unfortunately that is no longer a feature.

Clients are being treated with contempt, yet another example of putting the gotoapp out with hugely reduced functionality. WHAT A WAY TO TREAT YOUR CLIENTS. SO ANNOYED!!

 
 
 
 
 
  • KateG's avatar
    KateG
    2 years ago

    Hi, EMurphyInfTrg your feedback is appreciated and has been shared with the team. 

     

    Please note the new GoTo app does support GoTo Training and offers new and enhanced features as noted here. 

     

    I do understand your need to use the app as an organizer to check your upcoming training status. 

     

     We  have plans to expand our app to include organizer features in the near future. While we can't provide an exact release date at this moment, rest assured that we are diligently working on bringing these features to you as soon as possible.

     

    Additionally, there are updates in the pipeline for our app aimed at enhancing the experience for attendees. We understand the importance of features like presenting and screen sharing and are actively working on integrating these capabilities into the app.

     

    We'll be sure to keep you informed about any upcoming releases. Thank you for your continued support, and we look forward to providing you with an even better app experience.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi, EMurphyInfTrg your feedback is appreciated and has been shared with the team. 

     

    Please note the new GoTo app does support GoTo Training and offers new and enhanced features as noted here. 

     

    I do understand your need to use the app as an organizer to check your upcoming training status. 

     

     We  have plans to expand our app to include organizer features in the near future. While we can't provide an exact release date at this moment, rest assured that we are diligently working on bringing these features to you as soon as possible.

     

    Additionally, there are updates in the pipeline for our app aimed at enhancing the experience for attendees. We understand the importance of features like presenting and screen sharing and are actively working on integrating these capabilities into the app.

     

    We'll be sure to keep you informed about any upcoming releases. Thank you for your continued support, and we look forward to providing you with an even better app experience.