Forum Discussion

JordanR's avatar
JordanR
Active Contributor
5 months ago

Attendee registration error: "Please Come Back Later" - "We're having an issue with our services at

I created a webinar yesterday, which we are planning to hold first thing Monday morning at 8 AM EDT. The link was shared out with ~800 internal employees via Outlook calendar invitation, same as we a...
  • JordanR's avatar
    JordanR
    5 months ago

    Thanks Glenn - in the meantime since I posted this, I also figured out how to contact support and spoke to a support agent. It looks like it may be a firewall issue for some employees - we are investigating that now...

GlennD's avatar
GlennD
GoTo Manager

Hi JordanR,

 

I looked up your account and tested the registration link and was able to open it. I also checked with support and do not see any reports of GoTo Webinar service issues yesterday. Is it possible to have some of these registrants try again using a different web browser and even a different network connection, like their mobile phone? 

 

Andrika's avatar
Andrika
New Contributor
5 months ago

I am having the same issue. Please can someone get back to me on how to assist the delegates still wishing to register for my webinar -  https://attendee.gotowebinar.com/register/8767624907569079125  

 

I am in South Africa and our webinar is for tomorrow morning so the soonest feedback would be most appreciated. 

 

Thanks, 

Andrika

 

(image of the error below)

 

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi Andrika, welcome to the community.

     

    How many registrants are reporting this issue? Is this a company webinar where all the registrants are employees or a public webinar? The registration link opens for me without issue, so more details would be helpful.

     

    • Andrika's avatar
      Andrika
      New Contributor
      5 months ago

      Hi Glenn, 

       

      Several could not register. All registrants are from one company. I could also register without a problem. So I am not sure what the problem could be. 

      • GlennD's avatar
        GlennD
        GoTo Manager
        5 months ago

        Andrika Thank you. I was able to locate a similar report where attendees received the same message and it was a result of their company VPN. If possible, it would be helpful to know if any of the affected registrants are 1) using a VPN connection 2) if they can try registering again on another network (perhaps their mobile device over a data connection).