Forum Discussion

Kport's avatar
Kport
New Contributor
3 months ago

Billing Portal

I have tried to access the billing portal today but it keeps showing the following.    I tried to contact support but it doesn't show any email/chat options.   It says " Error ACCESS DENIED. Ple...
KateG's avatar
KateG
GoTo Moderator
3 months ago

Hi Kport ,

 

Welcome to the GoTo Community.  

 

It may have to do with permissions. Are you the super admin? If so can you try signing into admin.goto.com from incognito window and see if you can gain access. Let me know how it goes. 

  • Kport's avatar
    Kport
    New Contributor
    3 months ago

    Hello,

     

    Yes I managed to log in using incognito. we only have 1 accounts and it's as super admin.

     

    There is nothing showing under billing - subscriptions/invoices/payment methods

    • KateG's avatar
      KateG
      GoTo Moderator
      3 months ago

      Hi Kport ,


      I took a look at your account and it appears to be a corporate account, which don't typically appear in the online billing section, specifications should be in your contract. 

       

      It appears you are up for renewal in November, if you would like to make alterations, you should contact sales.