Forum Discussion

Inovynwebinar's avatar
Inovynwebinar
Active Contributor
2 months ago

Cannot update payment method in GoTo Admin.

Hi all, 

When I wanted to renew a monthly GoToWebinar subscription, I was asked to update a payment method in the GoTo Admin centre, but when I am in, only a GoTo logo shows in the  middle of the page and the page is not loading. Does somebody know how to solve this asap, please? 

Many thanks in advance, 

Nikola

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi Inovynwebinar

    Nice to see you. Please ensure you are using an active subscription email and ID, I see that you are working with Customer Support to resolve the issue, thanks for taking the time to reach out there.