Forum Discussion

alvzk's avatar
alvzk
New Contributor
11 months ago

Certificate not delivered 1h after webinar end

Hi.  I had a pre-recorded session with certificates set up to be sent 1h after the webinar end. It's 1h20m now and no email came through. Would anyone be able to advise? Does the certificate feature ...
  • KateG's avatar
    KateG
    10 months ago

    Hi alvzk sorry to hear it's still missing.

     

    It's possible there may be a block on the email address. You may want to check with another email address if you haven't already. 

     

    Otherwise, if you PM me the email address, I should be able to have someone check if it was delivered or bounced back. You can click on my username and see an option to message me on the right-hand side. 

     
     

     

alvzk's avatar
alvzk
New Contributor

Thank you, Kate. The email is correct. Spam folder checked multiple times. I launched another event today and yet, after a couple of hours (was set to 1h follow-up) nothing.

KateG's avatar
KateG
GoTo Moderator
10 months ago

Hi alvzk sorry to hear it's still missing.

 

It's possible there may be a block on the email address. You may want to check with another email address if you haven't already. 

 

Otherwise, if you PM me the email address, I should be able to have someone check if it was delivered or bounced back. You can click on my username and see an option to message me on the right-hand side.