Forum Discussion

LimYewHan's avatar
LimYewHan
Active Contributor
3 years ago

Dashboard breakdown

At dashboard.gotowebinar.com, receive "We are experienced a breakdown. Please refresh your page or comeback at a later time" error.   From my region, and using Google DNS, and root DNS, unable ...
Problem
  • LimYewHan's avatar
    LimYewHan
    3 years ago

    Hi AshC 

     

    Dashboard breakdown seems resolved.

    Now, I am able to load dashboard.gotowebinar.com page using corporate network. 

    Resolved by setting my internet-service-provider's domain-name-service server, as the top most Forwarders, for my company's domain, in domain-name-server manager.

    No idea, why issue occurs when Google DNS server, was set as the top most Forwarder.  

     

AshC's avatar
AshC
Retired GoTo Contributor

Hi LimYewHan 

Where are you located? 

Does your country have it's own firewall that may be restricting traffic to GoTo servers? 

LimYewHan's avatar
LimYewHan
Active Contributor
3 years ago

Hi AshC 

 

Dashboard breakdown seems resolved.

Now, I am able to load dashboard.gotowebinar.com page using corporate network. 

Resolved by setting my internet-service-provider's domain-name-service server, as the top most Forwarders, for my company's domain, in domain-name-server manager.

No idea, why issue occurs when Google DNS server, was set as the top most Forwarder.