Forum Discussion

ncharlet's avatar
ncharlet
Active Contributor
6 years ago
Solved

Error message when trying to assign a gotowebinar license

When trying to apply this license to a user, I receive an error banner.
  • ncharlet's avatar
    ncharlet
    6 years ago

    Hi there, seems like I needed tor remove the trial first, then I was able to apply the new license.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

ncharlet  I'm sorry the pictures you captured did not save correctly on your Community post.  If it's still occurring, can you describe what the message says? 

ncharlet's avatar
ncharlet
Active Contributor
6 years ago

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    I don't see any issue with your corporate plan currently.  Can you click on my Community name to send over a private message with the email address you're trying to add? 

    • ncharlet's avatar
      ncharlet
      Active Contributor
      6 years ago

      Hi there, seems like I needed tor remove the trial first, then I was able to apply the new license.