The GoTo Community is currently in Read Only mode, we apologize for any inconvenience. Please contact our support team if you need assistance https://support.goto.com/   

Forum Discussion

SoniaDW's avatar
SoniaDW
Active Contributor
5 years ago
Solved

Limit of participants has increased suddently

Hi all, I have notice that in my starter and pro licenses the max number of participants for standard session has increased (100 to 250, 500 to 1000). Is that an official upgrade? It's a bug?    T...
  • Chris Droessler's avatar
    Chris Droessler
    5 years ago

    Official upgrade. The email listed on your account should have received an official notice yesterday.

Chris Droessler's avatar
Chris Droessler
Respected Contributor
5 years ago

Official upgrade. The email listed on your account should have received an official notice yesterday.

SoniaDW's avatar
SoniaDW
Active Contributor
5 years ago

Thanks for the answer Chris!

 

We didn't receive this email. It's possibile to have an image/text of the official notice?

As resellers of GTW could be really helpful for us to know how the updgrade it's been communicated.

 

Thanks again!

Sonia

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    Attached is what I got.  I am surprised they did not announce it here as well.

     

    It is also strange that the limits shown on the GoToWebinar  "product and plan" page did not go up as well.  Maybe this increase is just for the existing customers and not for the new customers.