On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???

Hi Kriss1​ 

Sorry for the delay. There appears to have been some technical issues and my previous post did not post on Friday. 

Please note, this is an online community where responses are public to help others with similar issues, we do not recommend posting personal information and I removed your links.

You wrote: 

• On the second account, things started working fine, but then participants lost audio and video, though the organizer had both.

 

When attendees lose audio and video during a Webinar, but the organizer does not, it typically points to issues not with the organizer's connection or computer. Were all the attendees affected? Were they on the same network? 

• On the first account, the organizer and participants had no video from the start of the webinar, but everyone had audio. After restarting the broadcast on the second  account, everything worked again.

 

Were you unable to share a video or webcam? By default, only presenters, panelists and organizers can share their webcams during a webinar. If you were trying to share a video what type of device you were you using? 

It does sound like you were able to resolve the issue by restarting the webinar, which cleared the glitch.

If you would like to delve further into what happened you can contact customer support with the Webinar ID and they assist further.