On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???
undefined
Forum Discussion
Your services haven't been working for a week, and you're making up all sorts of things but you don't acknowledge the problem!!!
Hi Kriss1, the service disruption we are currently still working to fully resolve started on October 5th or 6th (depending on your time zone), and is unrelated to the issues you experienced on October 2nd. If you click on my profile or Kate's you can send us private message with the webinar IDs for those webinars and we will open a support ticket for you for the October 2nd webinars.
I sent a message and it's NOT in my sent messages!!!
Is anything working for you right now?Firstly, I can only log in here on the tenth try.
Secondly, when I click "Reply," it redirects to https://secure.logmein.com/central/central.aspx. Why the hell ?I can only answer on the tenth try!!!!
Your responses after MY workday ends ARE NOT SATISFIED!!!
Transfer the problem-solving to a consultant in the EUROPEAN part of the world!Hello Kriss1,
- I created a case using the fbk email, someone from our support team will reach out to you.
- We see your Private Message, however you did not include the Webinar IDs. This will be needed to review the Webinars in question. You can find the Webinar ID in various places including the Admin and the Webinar Dashboard, go to the Webinar and Share Event (see #7 in the screenshot). There you will find the Webinar ID.
- When you locate the Webinar ID for 10/2 you will need to provide the agent with specifics around the event including the technical difficulties and devices used. It's not clear based on your posts here entirely what went wrong, with which account.
- I encourage you to review the Community Guidelines, your previous thread was removed for crossposting, which goes against our community guidelines.
- This is an online community, we generally respond to questions on weekdays from 8am to 5pm Pacific US time. Customer support is available 24 hours a day.
I understand that your events and the experience have not gone as plan and this has not been a smooth process. I look forward to our support team answering your questions.
A support representative has not contacted you yet.
