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fedstrive1's avatar
fedstrive1
New Contributor
4 months ago

Participants unable to join webinar - Company IT and GTW offering differing explanations

Hello, We serve a variety of government agencies and recently the population of one agency began experiencing GTW (classic) login issues. We've troubleshooted with the agency IT department, sharing ...
KateG's avatar
KateG
GoTo Moderator
4 months ago

Hi fedstrive1, nice to see you, 

 

That it's only happening to one department seems to indicate that something is enabled that is blocking the connection. This article explains the minimum settings needed.

 

Can you explain what is happening when the department tries to join?