Forum Discussion

Kriss1's avatar
Kriss1
Active Contributor
2 months ago

The webinar videos for November 5th and 6th are not saved!!!

The webinar videos for November 5th and 6th are not saved!!! WHY??? WHEN will it work normally again??? We've been having CONSTANT problems for two months now!!!!
KateG's avatar
KateG
GoTo Manager
2 months ago

Hi Kriss1​ 

We haven’t received any reports of issues and there were no outages with webinar recordings on November 5th and 6th. To help us investigate further, could you please provide a bit more detail? 

  • Was the recording local or cloud recordings? 
  • Were you able to start and end the webinars normally?
  •  Did you receive any error messages after the events, or while trying to access the recordings?

Our support team can also review what happened, we need the Webinar ID. I can create a case for you if you Message me the ID. Thanks. 

 

Kriss1's avatar
Kriss1
Active Contributor
2 months ago

cloud recordings.

yes.

HOW can messages appear when trying to access records if there are NO records!

XXXX

Moderator edit: removed Web ID, updated punctuation 

  • Kriss1's avatar
    Kriss1
    Active Contributor
    2 months ago

    .

     

    • KateG's avatar
      KateG
      GoTo Manager
      2 months ago

      Thanks for providing the Webinar ID. I've created a case for you, someone from our support team will reach out soon.