Forum Discussion

Leigh Strinsky's avatar
Leigh Strinsky
Contributor
3 years ago
Solved

Trouble loading video - is there a glitch today?

I never have this problem, but today, the system is throwing an error when I attempt to upload a video to a webinar (engage attendees area). To see if there might have been a problem with the video, ...
  • KateG's avatar
    KateG
    3 years ago

    Leigh Strinsky Update: this issue appears to be resolved now, please let me know if you are still having issues. Thanks again for your report.  

     

CCH_Learning's avatar
CCH_Learning
New Contributor
3 years ago

Hi

We had not previously used this feature but have successfully uploaded mp4s today. The only issue is that the audio is not playing for attendees.

 

We have tested on multiple machines and tried various audio output setting but nothing works.

 

When I saw this post I wondered if the issue might be related?

 

Please can you advise if functionality has been fully restored or are there still glitches?

KateG's avatar
KateG
GoTo Manager
3 years ago

CCH_Learning welcome to the GoTo Community. This issue is resolved and should not have caused the audio to drop. Were you able to hear the audio and your attendees were not? If so this article has a few troubleshoots.