Forum Discussion

LesterA's avatar
LesterA
New Member
4 years ago

Unable to extend existing on demand webinar

Hello!  I have an existing on demand webinar that I created on 1/4/2021.  I would like to extend it's availability date.  They currently expire 1/4/2022.    The webinar contains training content an...
  • KateG's avatar
    KateG
    11 months ago

    Hi DBockmore welcome to the GoTo Community. 

     

    At this time, you can not extend on-demand webinars past one year from the original date. I do hear that you desire to have a longer time frame and will pass this feedback to the team. 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

LesterA  I'm afraid this may be a limitation of the GoToWebinar scheduling system currently, where each event can only last 1 year in length (from date of scheduling).  I will however, double check with the team to see if there are any solutions to this in the future. 

  • AO-PGS's avatar
    AO-PGS
    Active Contributor
    3 years ago

    Hi.

     

    We are seeing the same issue as well. The interesting thing is that I did set an extension to most of our webinars last year. The example below had a start date of Aug 21, 2020 and in the summer of 2021 I extended it to July 1, 2022.
    I wanted to extend all webinars again now but was not able to. This is critical for us as we have a big catalog of webinars that are linked to an on-demand library on our website. Recreating all these in GTW and reconnecting everything is really not an option...

     

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      AO-PGS  After the 1 year period has passed live webinars cannot be extended or rescheduled at this time.  However if you have the original registration link and have tied the cloud recording to that webinar, then using the reg link will still take attendees to the recorded broadcast after filling out the required questions. 

      • AO-PGS's avatar
        AO-PGS
        Active Contributor
        3 years ago

        Hi AshC and thanks for you response.

        I have tried these steps on an on-demand webinar that has an end date that has passed. (It`s end date was January 1st 2021. )

        I use the registration link that is on the event details page.

        When I try to access that link I get a page that says. "This webinar has ended".

        How can on-demand webinars then be available beyond their end date via the registration link?
        Am I missing something here?

         

  • AO-PGS's avatar
    AO-PGS
    Active Contributor
    3 years ago

    Hi

     

    Are there any updates on the ability to extend the scheduling of current webinars? We have a big number of webinars that will expire during June/July 2022. There would be a lot of work involved if all these need to be cloned and relinked to our website's Hubspot forms. I assume we are not the only customer who find this problamatic?

     

    regards

    Anders

    • AO-PGS's avatar
      AO-PGS
      Active Contributor
      3 years ago

      Hi 

      Any updates on this issue?

       

      thanks

      Anders