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LesterA's avatar
LesterA
New Member
4 years ago
Solved

Unable to extend existing on demand webinar

Hello!  I have an existing on demand webinar that I created on 1/4/2021.  I would like to extend it's availability date.  They currently expire 1/4/2022.    The webinar contains training content an...
  • KateG's avatar
    KateG
    2 years ago

    Hi DBockmore welcome to the GoTo Community. 

     

    At this time, you can not extend on-demand webinars past one year from the original date. I do hear that you desire to have a longer time frame and will pass this feedback to the team. 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

AO-PGS  After the 1 year period has passed live webinars cannot be extended or rescheduled at this time.  However if you have the original registration link and have tied the cloud recording to that webinar, then using the reg link will still take attendees to the recorded broadcast after filling out the required questions. 

AO-PGS's avatar
AO-PGS
Active Contributor
4 years ago

Hi AshC and thanks for you response.

I have tried these steps on an on-demand webinar that has an end date that has passed. (It`s end date was January 1st 2021. )

I use the registration link that is on the event details page.

When I try to access that link I get a page that says. "This webinar has ended".

How can on-demand webinars then be available beyond their end date via the registration link?
Am I missing something here?

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    AO-PGS  Sorry, I think that's part of the problem.  We'll try to get answers from the team around this issue and report back here.