Forum Discussion

SYZYGIA's avatar
SYZYGIA
New Contributor
3 years ago

Unable to share webcam

I want to use virtual camera in Gotowebinar, let virtual camera work with Vividcast, but when I turn on the virtual camera, it gives error message and doesn't let me use.

I need help with this problem.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi SYZYGIA, welcome to the community.

     

    That error message suggests that another process/application is already accessing the virtual webcam that you are trying to select and that is preventing our software from accessing it. You will need to identify the other process/application and exit it first.

     

     

    • SYZYGIA's avatar
      SYZYGIA
      New Contributor
      3 years ago

      Thanks for your reply.

      I go to computer settings\camera, in it I turned off any software that might have access to the camera.

      After restarting my computer, I opened Gotowebinar again, start the virtual camera but he still shows the error.

      I did not open any other software and camera.

      • SYZYGIA's avatar
        SYZYGIA
        New Contributor
        3 years ago

        I used to use GTM+TL5 for meetings and it worked well
        I select virtual camera as output in TL5, then go to GTM to start virtual camera, this is the perfect way.

        In the same environment and hardware, why can't I use GTW+TL5 now? it keeps telling me to initialize.

         

        GTM+TL5(Working)

         

        GTW+TL5(Not Working)