Forum Discussion

Cyralek's avatar
Cyralek
New Contributor
4 years ago

User Cannot Add Videos when clicking "Engage Your Attendees"

Here is a screenshot that the user is seeing.   We have already updated their policy and firewall rules to allow access.  
  • AshC's avatar
    AshC
    4 years ago

    Cyralek  There may be something up with that Organizer's account.  Please have them call into Customer Support to create a case for us to examine further. 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Cyralek   Is this the only Organizer in your group experiencing this issue?  

 

If so, have they tested through a different PC or LAN? 

  • Cyralek's avatar
    Cyralek
    New Contributor
    4 years ago

    Let me check and get back with you.  Thanks very much!

  • Cyralek's avatar
    Cyralek
    New Contributor
    4 years ago

    User is the only organizer with this issue.  2 others are able to add videos.  Issue persists across different PC or LAN.

    • Chris Droessler's avatar
      Chris Droessler
      Respected Contributor
      4 years ago

      different web browsers?

      • Cyralek's avatar
        Cyralek
        New Contributor
        4 years ago

        User has tried with Microsoft Edge, and Google Chrome, and the issue persists with both.