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Webcast Attendees' screens going dark after next presenter
We need some ideas here. We are experiencing two problems regularly with a lot (but not all) of our attendees. Our sessions are really big-- usually between 1,800-3,000 people.
There are two ...
This issue should now be resolved in webcast webinars. Please let us know if you see it recur again.
We switched to all Webcasts this year since we routinely hit the 1,000 attendee limit. Have hosted 2 live webcasts now. A large percentage of viewers say they cannot see the panelist's screen unless they manually refresh their browser (F5). When we switch to the presenter's screen all is good. When we switch back to the panelist's screen, this same percentage only see the "waiting to view _____'s screen". If they manually refresh their browser it works. But then they lose the entire chat log. Viewers' browsers being used who are affected by the bug include Chrome, Firefox, Safari and Edge. Why is this happening and what is the resolution?
LogMeIn support has confirmed that this is a bug that has been present for many months. My solution is to recreate all 120 webinars in Standard mode. Support is then assisting me with copying all registrants from the webcast mode to the standard mode of the same webinar. Lots of work, and I'm back to the 1,000 viewer limit.
I'm sorry to hear about that, and will investigate the cause further with our team.
AshC - thanks so much, I look forward to the resolution.
