Forum Discussion

stbelgium's avatar
stbelgium
Active Contributor
3 years ago

Webinar recording won't play on iPad (or iPhone)

Hi, my issue is that a webinar recording is not playing on the iPad... The following message: "The media could not be loaded, either because the server or network failed or because the format is...
GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi @VincentT,

 

Can you please provide some more details? 

 

  • What format are the videos? 
  • Did they play for other attendees who were not on iPads/iPhones?

The issue is most likely a compatibility issue with the format of the video.

 

 

VincentT's avatar
VincentT
Active Contributor
3 years ago

Hi GlennD ,

 

I can't tell the video format for sure. It is a video automatically generated by the gotowebinar platform (recording of a live webinar which is then shared with our users for offline view). 

I can share the link to one of those if it can help. 

 

The video plays without issue on a Windows laptop with Chrome. 

 

V.