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Webinar Registration Link now leads to my cloud recording?
Hey there. If someone clicks on the GTW-registration link after the webinar has ended, they can view the recording. But i dont want that ... So, how can I prevent customers from seeing my recordings?...
I do not want my attendees to have access to the video of the webinar after the session ends. Yet, in this new "upgrade" of GTW, it seems that this option - After Session Video - was enabled. Is this the default?
My urgent question is how to stop the attendees of a recent webinar who are now accessing the video? Would removing the video work? When I try to "unselect" the video, the name remains in the After Session Video option box which I believe means it is still there as the option.
We have only recently started using GoToWebinar and have been tentative about offering our recordings online.
We did record the last two webinars. But we have not yet shared the link for either of them. But I just looked at the recording report and found that both webinars have been viewed by people I don't know and never shared the link with. They also do not have access to our GoTo account. So how did they access the recordings?
We did record the last two webinars. But we have not yet shared the link for either of them. But I just looked at the recording report and found that both webinars have been viewed by people I don't know and never shared the link with. They also do not have access to our GoTo account. So how did they access the recordings?
- Thanks Tom! I just got off the phone with Jonathan who helped solve the mystery.
There is a setting buried in Webinar History under Recordings that apparently defaulted to "Share recording with new registrants." So people who found the registration link after the webinar ended and clicked on it had the option to register and were then shown the video regardless of whether we chose to publicly share the link or not.
Jonathan showed me how to change that option. I thought I'd post the details here so others are aware of it. It could be a nice feature if you are sure you want to share the video. But otherwise, folks may want to make sure it's not on. I appreciate your responsiveness.Nita19 If you also included the webinar recording in followup Emails to Attendees, then they can easily share the recording link with anyone.
If you don't want the recording available, you may delete it from the My Recordings section of your online account.
As it turns out, the functionality when using Online Recording is to automatically activate recordings post-broadcast for GoToWebinar followup emails to Attendees and Absentees. This was done because the expected (default) behavior of most organizations is to include the webinar recordings for absentees to watch on demand.
If you do not want your automatically stored and linked Online Recordings to attach to any followup event, then you will have to uncheck the box to "Share recording with new registrants" in the Email settings for the specific webinar.
Nita19 From your your Past Webinar schedule, the Registration category houses the Recording option for After the webinar ends, new registrants view a recording.
How do turn it off? I turned it off before the webinar when setting it up under the registration
After the webinar ends, new registrants view a recording the box wasn't checked. Yet I have someone who hadn't registered for the webinar access the recording.
Do you know what Jonathan did to turn this option off?
- Hi Tom, Trying to call now. I did call the support line initially, but was told to share my concerns here.
- Hello Smita, no one should have access to your recordings if you have not shared them and we are unaware of any issues that would allow such a thing. We would very much like to take a closer look at this situation with you. Would you be able to call into our technical support so we may take a closer look?
Click the link below for a list of our customer care phone numbers:
http://support.citrixonline.com/en_US/Meeting/phone
