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Chris_CGN's avatar
Chris_CGN
New Contributor
6 years ago
Solved

Webinar Registration Link now leads to my cloud recording?

Hey there. If someone clicks on the GTW-registration link after the webinar has ended, they can view the recording. But i dont want that ... So, how can I prevent customers from seeing my recordings?...
  • AshC's avatar
    AshC
    6 years ago

    Chris_CGN  The only way for an old registration link to lead to a cloud recording is if that scheduled webinar had checked the feature for 'send new registrants to the recording' on the emails customization section. 

     

    ** We plan to change the default behavior for this in the future.

Karen Yetter's avatar
Karen Yetter
New Contributor
8 years ago

Thank you.  I will check that out.  Our recording are for members only.  Non-members have to pay.  I noticed that some are getting to the recordings after the fact. I also called support and got very little information.  I think I knew more about the product than the person I was speaking with.

msarah's avatar
msarah
Active Contributor
8 years ago
Exactly, it's like the call center had no idea what I was trying to explain. Hopefully this helps you - as of now that is how I have fixed the issue, as soon as the webinar is complete I go into its settings and uncheck that box.