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Chris_CGN's avatar
Chris_CGN
New Contributor
6 years ago
Solved

Webinar Registration Link now leads to my cloud recording?

Hey there. If someone clicks on the GTW-registration link after the webinar has ended, they can view the recording. But i dont want that ... So, how can I prevent customers from seeing my recordings?...
  • AshC's avatar
    AshC
    6 years ago

    Chris_CGN  The only way for an old registration link to lead to a cloud recording is if that scheduled webinar had checked the feature for 'send new registrants to the recording' on the emails customization section. 

     

    ** We plan to change the default behavior for this in the future.

UserNameEML's avatar
UserNameEML
New Contributor
6 years ago

I do not want my attendees to have access to the video of the webinar after the session ends.   Yet, in this new "upgrade" of GTW, it seems that this option - After Session Video  - was enabled.   Is this the default?

 

My urgent question is how to stop the attendees of a recent webinar who are now accessing the video?   Would removing the video work? When I try to "unselect" the video, the name remains in the After Session Video option box which I believe means it is still there as the option.  

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi,

If you are using GoToWebinar Cloud Recording, then you should simply disable the option in the webinar's settings for 'After the webinar ends registrants will be brought to the recording' and 'Include the recording link in the follow up email'.

 

 

  • JensPF's avatar
    JensPF
    New Contributor
    6 years ago

    Hi,

    this cant really be 'disabled'. I can select a video or keep it empty, but there is no option to enable/ disable that feature.

    How can we stop that behaviour but keep using cloud recording?

    Thanks

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      JensPF  I'm afraid the default behavior is to automatically link the cloud recording with the follow up for attendees.  There is no way to disable the behavior at this time. 

      • JensPF's avatar
        JensPF
        New Contributor
        6 years ago

        Thanks for the reply. We do not send a follow-up email, yet do see views on the videos.

        I believe if the video is recorded online the the registration page stays online after the event ended, and new registrants are sent to the video. There needs to be a way to disable that.

  • UserNameEML's avatar
    UserNameEML
    New Contributor
    6 years ago

    Thank you. I am using GTW recording. Initially, I was not able to deselect the option of attendees getting the video. I thought perhaps that once the webinar was over and the link had been sent out, it could not be recalled.  However, after logging out and rebooting, I see the video is no longer listed.