Forum Discussion

simoneo81's avatar
simoneo81
New Member
5 years ago

Why can't I share my camera on macOS Catalina?

I'm running macOS Catalina (10.15.3) and I'm not able to share my camera during a GoToWebinar session. In Security & Privacy preferences, Privacy tab, GoToMeeting isn't listed in camera settings pan...
Problem
  • GlennD's avatar
    GlennD
    5 years ago

    Hi,

     

    If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:

     

    • Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
    • Click on GoToMeeting in your toolbar to open the menu and then select Preferences
    • In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access

     

csusalazar's avatar
csusalazar
New Member

Hello! Did you ever get this resolved? It has been an issue for me a few times now.

Chris Droessler's avatar
Chris Droessler
Respected Contributor
5 years ago

The newest Mac operating system on computers and iPads has a security setting in the computer's System Preferences (Security) to allow certain programs to access the webcam.  You need to check that first before it will work in GoTo.

  • csusalazar's avatar
    csusalazar
    New Member
    5 years ago

    Yes, that has worked before and I have always done practice rounds with Mac users to make sure we address this. But in both these instances GotoWebinar does not even show up as an option in the list of programs to check in the Security settings to access webcam.