The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
simoneo81
6 years agoNew Member
Why can't I share my camera on macOS Catalina?
I'm running macOS Catalina (10.15.3) and I'm not able to share my camera during a GoToWebinar session. In Security & Privacy preferences, Privacy tab, GoToMeeting isn't listed in camera settings pan...
- 6 years ago
Hi,
If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:
- Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
- Click on GoToMeeting in your toolbar to open the menu and then select Preferences
- In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access
mitmy
6 years agoActive Contributor
Hi, I think there may be a few of these posts but there are no answers so I'll start a new one in the hope of some help.
Did a tech tech with a panelist for an event next week. they're on a macbook latest OS. Sure enough the camera doesn't work,
Gotomeeting is not appearing in the webcam security pane at all, so can't even manually add it.
The panelist on my instruction has tried restaring several times, uninstalling/installing software, nothing works, it still won't appear, the message is coming up to allow it in prefences but when the user ets there, nothing.
They are not running any anti virus/firewall software
Skype/teams/zoom all working perfectly.
Another panelist also on a mac, of course had no problems!
Any ideas?
Thanks
GlennD
6 years agoGoTo Manager
Hi mitmy
I believe we have a ticket open with Apple currently to address this issue. We should have some news soon.
- AmnonR6 years agoActive Contributor
Hi Glenn,
Any update on the Mac issue? We are experiencing A LT of these problems where GTW/GTM does not even show up in the microphone or camera setting. The issue persists even after a restart of the computer.
We need to get this resolved asap. We have had to move to Zoom for ~50% of our sessions.
Thanks!
- AshC6 years agoRetired GoTo Contributor
If you are in a GoTo broadcast, please try checking the software preferences for the webcam section. It may be possible to activate the feed by selecting the device locally.
- mitmy6 years agoActive Contributor
Thanks for your reply
The problem is, these are remote panelists, we are a service provider using GotoWebinar so this is a real issue, They go to to system prefences and Gotomeeting/webinar does not appear there. restarting also does not work.
We can have 2 mac users logging in and 1 will work and 1 won't. PC users work every time.
- mitmy6 years agoActive Contributor
FYI, still having issues here, just now same again a mac desktop no joy, laptop comes up no problem.
I agree Zoom looks increasingly a preferable choice, way more reliable.
- mitmy6 years agoActive Contributor
And just had the same issue again, right now........