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simoneo81's avatar
simoneo81
New Member
6 years ago
Solved

Why can't I share my camera on macOS Catalina?

I'm running macOS Catalina (10.15.3) and I'm not able to share my camera during a GoToWebinar session. In Security & Privacy preferences, Privacy tab, GoToMeeting isn't listed in camera settings pan...
  • GlennD's avatar
    GlennD
    6 years ago

    Hi,

     

    If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:

     

    • Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
    • Click on GoToMeeting in your toolbar to open the menu and then select Preferences
    • In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access

     

mitmy's avatar
mitmy
Active Contributor
6 years ago

Hi, I think there may be a few of these posts but there are no answers so I'll start a new one in the hope of some help.

 

Did a tech tech with a panelist for an event next week. they're on a macbook latest OS. Sure enough the camera doesn't work, 

 

Gotomeeting is not appearing in the webcam security pane at all, so can't even manually add it.

 

The panelist on my instruction has tried restaring several times, uninstalling/installing software, nothing works, it still won't appear, the message is coming up to allow it in prefences but when the user ets there, nothing.

 

They are not running any anti virus/firewall software

 

Skype/teams/zoom all working perfectly.

 

Another panelist also on a mac, of course had no problems!

 

Any ideas?

 

Thanks

GlennD's avatar
GlennD
GoTo Manager
6 years ago

Hi mitmy 

 

I believe we have a ticket open with Apple currently to address this issue. We should have some news soon.

 

  • AmnonR's avatar
    AmnonR
    Active Contributor
    6 years ago

    Hi Glenn,

     

    Any update on the Mac issue? We are experiencing A LT of these problems where GTW/GTM does not even show up in the microphone or camera setting. The issue persists even after a restart of the computer. 

     

    We need to get this resolved asap. We have had to move to Zoom for ~50% of our sessions.

     

    Thanks!

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      If you are in a GoTo broadcast, please try checking the software preferences for the webcam section.  It may be possible to activate the feed by selecting the device locally.

      • mitmy's avatar
        mitmy
        Active Contributor
        6 years ago

        Thanks for your reply

         

        The problem is, these are remote panelists, we are a service provider using GotoWebinar so this is a real issue, They go to to system prefences and Gotomeeting/webinar does not appear there. restarting also does not work.

         

        We can have 2 mac users logging in and 1 will work and 1 won't. PC users work every time.

         

         

    • mitmy's avatar
      mitmy
      Active Contributor
      6 years ago

      FYI, still having issues here, just now same again a mac desktop no joy, laptop comes up no problem.

       

      I agree Zoom looks increasingly a preferable choice, way more reliable.

       

       

      • mitmy's avatar
        mitmy
        Active Contributor
        6 years ago

        And just had the same issue again, right now........