App compatibility issues with Windows 8

Question

Is anyone else running Windows 8 having issues with the desktop app?&nbsp; I have been having a issue since I believe Desktop app v1.25.4 that if the app updated I would than get a windows error of "The app cant run on your pc, check with software publisher".&nbsp; I than would have to uninstall and reinstall the program from the website (I assume was a older version) as it would work again as long as I didn't update.&nbsp; It must have forced updated over the weekend and if I try to reinstall its doing the same thing(assume the website now has the newest version).&nbsp;&nbsp;

excessive · Answer

I talked to someone in customer support and she told me it was still supported with Windows 8 and she has alot of users not have any issues with it.... guess we will have to be looking into updating this PC

kateg · Answer

Hi excessive
Welcome to the GoTo Community.&nbsp;This is a windows error message. Because the system requirements for the desktop app are Windows 10 or later you may have issues.&nbsp;
You may want to review this article with some troubleshoots and&nbsp;This article from Microsoft about a Compatibility tab that may help with the Windows error message, however this may not resolve the issue if you don't meet the system requirements.&nbsp;
&nbsp;

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App compatibility issues with Windows 8

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