Forum Discussion

davidhking's avatar
davidhking
New Contributor
15 days ago

Can I edit/remove the number forwarding to extension message

I have my main incoming number set up to forward to an extension.  Is there a way to turn of the "forwarding to extension 700" message before the call is sent to the extension.  I don't really need the caller to know they are being forwarded I just want the call to go directly to the extension I've chosen.

  • KateG's avatar
    KateG
    GoTo Moderator
    15 days ago

    HI davidhking, welcome to the Community, 

     

    For this to happen, you would need to remove the transfer greeting located in the extension options and set either:
    1. Ringing tone
    2. hold music
    This should remove the transfer greeting that informs the caller the extension and replace it with ringing or hold music.  See this article for more information.