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Viescamp's avatar
Viescamp
Active Contributor
9 months ago
Solved

Changing the extension number range

I am moving from another platform, and our extension numbers are 111,112,113,114, etc. I'd like to use the same extension numbers in Grasshopper so that I don't have to reprint business cards, etc. Is there a way to change the available extension number range? I need it to start at 110, not 700.

  • KateG's avatar
    KateG
    9 months ago

    Viescamp Thanks for sharing this! 

    It looks like the support team may be able to do this, I've gone ahead and created a case for you, someone from our team will reach out to you shortly. 

4 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    Viescamp Thanks for sharing this! 

    It looks like the support team may be able to do this, I've gone ahead and created a case for you, someone from our team will reach out to you shortly. 

  • Viescamp's avatar
    Viescamp
    Active Contributor
    9 months ago

    KateGThanks for looking into this. There seems to be another user who r ecently inquired about this (https://community.logmein.com/discussions/grasshopper-discussions/changing-extension-number-range/318899).

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    Hi Viescamp 

    Welcome to the Community. 

    Based on this article, stating that employee extensions start with 7, it seems like it's not possible. I am checking with the team, however. As soon as I hear back, I'll let you know. Thanks for your patience.