Forum Discussion

Viescamp's avatar
Viescamp
Visitor
13 days ago

Changing the extension number range

I am moving from another platform, and our extension numbers are 111,112,113,114, etc. I'd like to use the same extension numbers in Grasshopper so that I don't have to reprint business cards, etc. I...
KateG's avatar
KateG
GoTo Manager
12 days ago

Hi Viescamp 

Welcome to the Community. 

Based on this article, stating that employee extensions start with 7, it seems like it's not possible. I am checking with the team, however. As soon as I hear back, I'll let you know. Thanks for your patience. 

Viescamp's avatar
Viescamp
Visitor
12 days ago

KateGThanks for looking into this. There seems to be another user who r ecently inquired about this (https://community.logmein.com/discussions/grasshopper-discussions/changing-extension-number-range/318899).

  • KateG's avatar
    KateG
    GoTo Manager
    12 days ago

    Viescamp Thanks for sharing this! 

    It looks like the support team may be able to do this, I've gone ahead and created a case for you, someone from our team will reach out to you shortly. 

    • Viescamp's avatar
      Viescamp
      Visitor
      12 days ago

      KateGThis is excellent news, thanks!