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Forum Discussion
Feedback on Cancellation
We found we were not using our Grasshopper account (no one is calling us), and canceled it, but canceled one day after our annual renewal.
(Removed by Moderator) and other customer service had zero...
Clayton, I’m in the same situation. Customer service has been incredibly unhelpful, repeating the same script without any genuine willingness to assist. I’m well within the 30-day window since subscribing, but the company we intended to use this service for has been dissolved. Despite this, they refused to refund the total $342 we paid for the annual subscription. Even after thoroughly reviewing the terms and conditions, I found nothing stating that refunds won’t be issued for cancellations within the first 30 days. If their policy indeed excludes refunds in this period, it should be explicitly mentioned in Section 3.3 or in a dedicated refund policy section
