Need help routing calls

Question

We are having trouble calling back numbers that called us and we've spoken to. &nbsp;Is there a easier way to view the last person one employee spoke to? &nbsp;While on the phone, a few other calls may have come in, so it gets lost in the list.We have two company extensions that ring multiple numbers - is there a way to view only which number picked up?

kateg · Answer

Hi grasshopperuser​, Welcome to the Community,&nbsp;
There is a call history in both the mobile and desktop app. You can also sign in to the web portal&nbsp; that shows you&nbsp; all calls received, sent, and missed. This article explains how to access all of this.&nbsp;&nbsp;
I'm not sure if you were already using those options, if you need further assistance, let me know and note if you use the mobile or desktop app.&nbsp;

grasshopperuser · Answer

We do have both.&nbsp; Mainly looking at the mobile app.&nbsp; It's just difficult to tell who's talking to who, and how to call back the previous number. Any suggestions?

kateg · Answer

&nbsp;
HI grasshopperuser​&nbsp;
The easiest way I know in the mobile app is to check the recent call log, it should show the extension rang, if a call was in red, you know it was missed, if it was answered, it would be grey. You can also press the green (i) icon to find out more details like how long the call was, to clue you in on who you were speaking with.&nbsp;

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