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New problem with severe lag
Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
Hi Everyone,
The team has rolled out a fix that should resolve the issue. Please restart your device, if you are still experiencing issues, please let us know.
Thanks for your patience and reports.
We are having the EXACT same issues which began at the same time you stated (Sep 2024). Our team of 25+ have been using Grasshopper for 4 years and never experienced this issues. With several tickets submitted, no one from Grasshopper is able to resolve this. We've troubleshooted, collected data, employee surveys, and believe that it IS NOT an isolated issue.
Anyone, please HELP and comment if you have found a solution!
Hi @yangk
We aren't aware of current issues with the Grasshopper app, typically, we would need call examples with date and time preferably on the same day when the issue happens. I'm not able to find any recent cases associated with your account, do you have a case number I could review? You can message me by clicking on my username, KateG, which takes you to the next page where you will see an option to message on the top right. Thanks.
