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flashscuba's avatar
flashscuba
Active Contributor
2 years ago
Solved

New problem with severe lag

Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
  • KateG's avatar
    KateG
    11 months ago

    Hi Everyone, 

    The team has rolled out a fix that should resolve the issue. Please restart your device, if you are still experiencing issues, please let us know. 

    Thanks for your patience and reports. 

motog's avatar
motog
Active Contributor
12 months ago

I was just chatting with my coworker about this, and also it only starts lagging at the end of conversations. We are using Starlink so we thought it was just related to bad download/upload pings but it pretty consistently happens at the end of 10-15 minute conversations. We have not found a fix yet, but also have not submitted a case either. Most of our conversations are 5-10 minutes so it usually does not affect us.

  • Marc-Andre's avatar
    Marc-Andre
    Active Contributor
    12 months ago

    Hello,

    I just placed a call to the support team (case 20852576) giving them a call where the problems occurred and they say they did not see anything. However there was indeed a problem with my call. It is as if the latency problems leave no trace in your system.