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Forum Discussion
Solved
New problem with severe lag
Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
Hi Everyone,
The team has rolled out a fix that should resolve the issue. Please restart your device, if you are still experiencing issues, please let us know.
Thanks for your patience and reports.
I don't want to give a lesson in crisis management to Grasshopper, but it might be good to have a reaction from you. Do you have any solutions other than telling us that the problem comes from our systems because that is clearly not the case? At the moment, your silence encourages me to also look at your competitors' offers.
I am super disappointed that no one from Grasshopper is attempting to respond to this forum with concerns. Our team has attempted to work with them giving them all types of call logs, times, dates, users, etc. They're response is that it's not Grasshopper, it's our network, etc - which it clearly is not.
To Grasshopper - you can easily replicate this issue by using your own app to make a call out. Play music on one end and listen on the other end. This will replicate and confirm the lagging issue. Then go and fix it!
