The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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New problem with severe lag
Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
Hi Everyone,
The team has rolled out a fix that should resolve the issue. Please restart your device, if you are still experiencing issues, please let us know.
Thanks for your patience and reports.
@flashscuba I understand the frustration, but we are not ignoring these reports and while we do release regular updates that is not what is happening here. If there was an issue introduced in a recent update we would be able to recreate what you are reporting and observe it. We would also have the majority of our customers reporting this issue.
The team is reviewing the information that has been gathered so far, but more examples would be helpful. So when experience this issue please continue to provide support with the call details so we have more to work with.
It happens to me and my team every single day. The longer the call goes on, the worse the delay becomes. I've provided logs to customer service and they see the delays as well. However, our network connection and upload/download/ping is rock solid.
