The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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New problem with severe lag
Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
Hi Everyone,
The team has rolled out a fix that should resolve the issue. Please restart your device, if you are still experiencing issues, please let us know.
Thanks for your patience and reports.
I agree. At this point, I'm investigating other vendors. I'm solo, so I don't have big needs, just effective and efficient needs. I definitely need a text auto response to missed calls, and not all of them offer that. I'm looking into Zapier, Dialpad, and OpenPhone. Anyone else have any suggestions? I do not need as much as what Grasshopper offers with the virtual receptionist, however I have been very happy with the service up until this issue that they are ignoring. I suspect there was a software update in late August that has caused this issue but they won't look to figure it out.
Thanks flashscuba for the other companies. I'm looking at Zoom phone. It's sad but since the official version of Grasshopper seems to be telling us that we are isolated cases and to change internet providers, and that all the tests I did with my provider did not show any problem, I see myself forced to solve my telephony problem by going to see other companies. Grasshopper, if you don't take our complaints more seriously you will lose customers. We tell you that there is a problem since the updates last summer. My team and my customers are tired of having to put up with telephony problems.
