The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
flashscuba
2 years agoActive Contributor
New problem with severe lag
Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
- 11 months ago
Hi Everyone,
The team has rolled out a fix that should resolve the issue. Please restart your device, if you are still experiencing issues, please let us know.
Thanks for your patience and reports.
GlennD
12 months agoGoTo Manager
For call examples we need the following information:
- Call from phone number
- Call to phone number
- Date and time, and time zone
If you have open support tickets already you can open My Cases from the support page and add call examples to your ticket there.
- flashscuba12 months agoActive Contributor
I have resubmitted the problem and opened a new support ticket. I uploaded screenshots showing that I had absolutely NO latency nor packet drops. Grasshopper just tried to call me on that line using the desktop app and it wouldn't go through.