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flashscuba's avatar
flashscuba
Active Contributor
2 years ago
Solved

New problem with severe lag

Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
  • KateG's avatar
    KateG
    11 months ago

    Hi Everyone, 

    The team has rolled out a fix that should resolve the issue. Please restart your device, if you are still experiencing issues, please let us know. 

    Thanks for your patience and reports. 

phi148's avatar
phi148
Active Contributor
12 months ago

I just ran a test calling from grasshopper to my cell phone.  No lag for the 1st minute.   By the time I got to 6 minutes into the call, I had 5 seconds of delay.

It is so repeatable.  I'm throwing up my arms as well. I'm looking elsewhere for a different product.

flashscuba's avatar
flashscuba
Active Contributor
11 months ago

I am doing a trial today of OpenPhone. It's a smaller system, but I'm a solo company, and it has texting capabilities that are excellent which I also need (autoresponses and even some marketing). The call quality and clarity is excellent. Have done a trial of being on the line over 20 minutes, with no lag. Back to back, I can use Grasshopper and get the lag every time. I'll be changing to OpenPhone in the next few days.