Forum Discussion

flashscuba's avatar
flashscuba
Active Contributor
2 months ago

New problem with severe lag

Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
  • KateG's avatar
    KateG
    2 days ago

    Hi Everyone, 

    The team has rolled out a fix that should resolve the issue. Please restart your device, if you are still experiencing issues, please let us know. 

    Thanks for your patience and reports. 

motog's avatar
motog
Active Contributor

We've had couple 20+ minute calls that experienced no noticeable lag yesterday and today so I think this issue has been resolved

flashscuba's avatar
flashscuba
Active Contributor
2 days ago

My porting literally completed earlier today, and I canceled my grasshopper account. Then this evening I got the email that they fixed it with an update. This is after they refuse to refund me the rest of my prepaid account money because they kept blaming me for the problem. They will be getting a letter for sure.