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New problem with severe lag
Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
Hi Everyone,
The team has rolled out a fix that should resolve the issue. Please restart your device, if you are still experiencing issues, please let us know.
Thanks for your patience and reports.
I switched to RingCentral - and then I see these posts as well that supposedly it is now fixed.
Day late and dollar short. This had massive impacts to my business - and customer service / tech support was worthless.
No refund here either. This is so beyond frustrating.
To be honest, I'm glad I moved on.
Same for me. If instead of denying that there was a problem Grasshopper had told us that they would investigate the problem, I would have waited but instead, I said take my own means by going to a competitor. I am very happy to see that the problem is solved for those who are still with Grasshopper, but in my case it is too late. You have lost me as a customer and I will not recommend Grasshopper. I hope that Grasshopper will learn from these mistakes and will offer a better service.
