SMS Compliance Brand Registration UNVERIFIED
Hello, I have been trying to register my company as a brand for this SMS compliance for several months and my status is still on unverified. I have updated and re-submitted the application many time...
Forum Discussion
Hi construction, welcome to the community.
You should be able to check your registration status on their site https://nuui.us.grasshopper.com/carrierregistration and there should be a reason displayed if it has been rejected. We have listed the most common rejection reasons in this support article: https://support.grasshopper.com/help/register-local-phone-number-enable-texting
One of the most common reasons we have seen is a missing or noncompliant privacy policy, we have a blog post with some tips here: https://grasshopper.com/blog/privacy-policy-for-local-number-10dlc-sms-registration/
Hi, thank you for your reply.
In my case it only says unverified, in yellow, which means that after nearly 1 full year, my brand registration has not been processed.. I've heard that it usually take several weeks, but this is absurd.
I don't want to lose the sms feature.. What can I do?
thanks
construction I'm checking with our team to see how you can get more information about why it is unverified still. We have no direct involvement in the process so there are limits on what we can do.
