SMS Registration - not helping
I'm currently waiting for a rep - after 45 minutes. This is the fourth or fifth time my registration has been turned down. This is the third time I'm going to speak with a rep - which is two times ...
Forum Discussion
This is the most insane process. Has anyone successfully gotten SMS compliance? I have been attempting this compliance since November with no success. I will hold myself accountable for the first couple months of taking my time to get the approval, but I have now used all their AI suggested wordings and I have spoken with support agents who walked me through the entire process of submitting yet another application, only to be declined yet again. I was also disconnected 4 times while being transferred to the support dept trying to attempt this process. After asking for an extension on my year subscription/membership, I was told not only do they NOT offer extensions to your subscription/membership, they also do NOT offer refunds. My small business did not need this service to operate, and I could not be more disappointed thus far with the $230+ I have "invested" in this "service." After spending nearly 2 hours of my afternoon trying to learn why the SMS compliance is not adequate, I received this notification within minutes of submitting my application - "Preliminary Review By Carrier Declined." It should not be surprising to me that a process so difficult then does not offer any sort of refund/reimbursement.
My post should explain.
I see it now. Yes, many customers have successfully completed registration, but it can be a frustrating process. We do everything we can to work with the Carriers and TCR, but in the end it is their decision. Their AI is designed to identify issues with a registration application early in the process so adjustments can be made before a person reviews it.
