Forum Discussion

dannygohks's avatar
dannygohks
New Member
28 days ago
Solved

Can not reach support

Was trying to cancel the services and not able to reach support. Order ID : IN9CAA1431191 After i received my credit card statement and notice the hamachi is auto renew. I would like to reach out to...
  • KateG's avatar
    KateG
    25 days ago

    dannygohks​ 

    Sorry to hear there were issues contacting support. I've created a case for you, someone from our team will reach out to you soon. Thanks for your patience. 

dannygohks's avatar
dannygohks
New Member
10 days ago

KateG​ 

I'm in my support portal and i dont see any active case in "MY Cases"

 

  • KateG's avatar
    KateG
    GoTo Manager
    9 days ago

    Hi dannygohks​ 

    I see case 21422718 is currently open under your email address. I checked on the status, someone from the team will contact you soon, there has been an increase in cases. I'm sorry for the delay.