Forum Discussion

soullesseol's avatar
soullesseol
Active Contributor
2 months ago

Cannot buy hamachi standard subscription

When I try to buy hamachi subscription from the button in the network configuration, it takes me to GoTo Admin panel's subscriptions, but there is no option to buy hamachi standard, just other products. 

16 Replies

  • Nohea's avatar
    Nohea
    Visitor
    2 months ago

    Hi, we are having the same troubles. Our hamachi subscription expired before the end date with no reason, ou GoTo account is now empty and we are locked on the free version of Hamachi. We cannot order anything, every link is bringing back to the goto account with no hamachi subscription possible. Do you have any idea of what happen?

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi soullesseol 

    I'm not sure what is happening. I created a case for you and let the support team know you are trying to purchase a Standard Hamachi subscription. Someone from the team will reach out soon. 

  • soullesseol's avatar
    soullesseol
    Active Contributor
    2 months ago

    Sadly no, it says "Your session has expired"
    with a button that says "restart purchase"
    when I click it, it takes me to the admin panel's subscriptions.

    edit: I tried  several times, with no luck.

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi soullesseol, welcome to the Community. 

    You can find pricing here. If possible, can you share a screenshot of what you are pressing that's taking you to the pricing that doesn't include Hamachi?