Forum Discussion

Oleg1982's avatar
Oleg1982
Visitor
28 days ago

I cannot pay hamachi. transaction failed please try again

I cannot pay hamachi. 

transaction failed please try again

  • KateG's avatar
    KateG
    GoTo Manager

    Hi Oleg1982

     

    Sorry you are having trouble. Have you checked with your bank to see if there are any issues?  

  • No problem with my card. I am was call in Bank, check my card at ATM and store, it's working. Iam used two card -  "transaction failed please try again"

    • KateG's avatar
      KateG
      GoTo Manager

      Hi Oleg1982, 

      We don't see accounts or attempts with the email associated with the gmail you are using in Community.  

       

      Can you confirm the email you are using for Community is the email used for the account and the last 4 digits of the credit card number? You can message me the information by clicking on my username and then you will see the option to Message on the top right. 

  • I am sent you message with screenshot and email in Community

  • No massage 😢  Maybe I not now where need see? Send please to my email (removed for privacy - GlennD 12/27/24)

    • KateG's avatar
      KateG
      GoTo Manager

      Apologies, I'm checking again about the status of your account, please give me a 15 minutes. 

       

  • Ok. Thank you. I will waiting support team and new invoice, it's very important for me, because I can't call. Can I have case number? Help me!!! About two weeks I can not pay, and can not use hamachi.

  • The problem is not solved!!! Three days have passed since the last message from KateG, no one wrote to me after that or helped me in any way. About two weeks I can not pay, and can not use hamachi.

    • KateG's avatar
      KateG
      GoTo Manager

      Oleg1982 Please check your email for a response from Corporate. 

      JOD If you have checked with your bank and they aren't withholding payment, the quickest route would be to contact customer support directly. 

  • JOD's avatar
    JOD
    New Member

    I'm getting exactly the same issue when trying to renew our Hamachi subscription, was there a solution to the issue without having to call support? Thanks.