Forum Discussion

wgarcia's avatar
wgarcia
Active Contributor
2 months ago
Solved

I can't pay for service goto hamachi. Could you please help me?

Due to oversight, I forgot to change my expired credit card; now that I do, the payment is not being processed and I have no option to make the payment immediately. Do I have to pay for a new subscri...
  • GlennD's avatar
    GlennD
    2 months ago

    wgarcia I will have our support team send you an eQuote that you can use to resubscribe. Did you have a Standard, Premium or Multi-Network subscription?

wgarcia's avatar
wgarcia
Active Contributor
2 months ago

Thanks for replying Glenn but I've already tried to connect with tech support but I couldn't get through from my country,and the AI ​​didn't provide any help resolving the issue. Could you give me some advice on how to pay my bill?.I can't find any way to purchase or renew the same subscription. All links redirect me to GoTo's app, but it only shows very another services related to Hamachi.

GlennD's avatar
GlennD
GoTo Manager
2 months ago

wgarcia I will have our support team send you an eQuote that you can use to resubscribe. Did you have a Standard, Premium or Multi-Network subscription?

  • wgarcia's avatar
    wgarcia
    Active Contributor
    2 months ago

    Thanks, Glenn, for your support. I purchased the standard subscription. In fact, I've had it since 2023.

    • wgarcia's avatar
      wgarcia
      Active Contributor
      2 months ago

      I really appreciate your help, Glenn. I've now been able to pay for my subscription. Thank you so much!

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 months ago

      wgarcia You should be receiving an email any time now with an eQuote