Forum Discussion

pablotobio's avatar
pablotobio
New Contributor
21 days ago

Problems again???

hamachi deleted all the users from my account, today I logged in because I was on vacation and everything appears blank, without networks without users????????? this way you can't work

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi pablotobio,

    It looks like you have not yet resolved the billing renewal issue for your account. I see that support sent you quote by email on October 2nd, but they have not received a reply. 

    • pablotobio's avatar
      pablotobio
      New Contributor

      Hi Glen, how are you? No, because I have been on a long vacation, but all the users and networks I had created disappeared, how can that happen? On one of the servers I have the old network active but on the hamachi panel I don't have anything else as if they had reset them

  • pablotobio's avatar
    pablotobio
    New Contributor

    Now if I buy the subscription will I have to create everything again????

    • GlennD's avatar
      GlennD
      GoTo Manager

      Unfortunately, since it has been so long you would need to set them up again.

      • pablotobio's avatar
        pablotobio
        New Contributor

        But how can it be that being a subscriber they delete all my networks??? It is a terrible service, the fact that it took me a while is not an excuse.