Forum Discussion
ouii You should first cancel the December renewal, and then update your credit card just before the October plan renews --- considering the personal credit plan you have in place, which only last 48 hours at a time.
- ouii4 years agoActive Contributor
Hi,
This is ridiculous
AshC ...The solution you are giving me is not possible,...I cannot cancel the December subscription, I am using both networks, if I cancel it I will disconnect all those users and leave them without network, I must be able to pay the October subscription,...without having to delete the December subscription, in both subscriptions I have users working.I must be able to pay the October subscription without having to eliminate the December subscription.
regards
- ouii4 years agoActive Contributor
Hi,
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I have edited the network called "Server D".
select the Tab "Subscription".
If I press 2. (...in image 02) "Click here to buy Hamachi subscription", when I buy a standard subscription ( see image 03 ), . . .
QUESTION : ¿ Will I renew my existing subscription of the Server D network ( currently edited network, which expires on October 29 ) ?
imagen 02
image 03
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What I am looking for is to renew my subscription of the network called "Server D" and that this network will continue to operate continuously after October 29th, .... I cannot cancel or delete any of my other networks.
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MY WORRY IS...
What I DO NOT WANT, ... is to have to reinstall the Hamachi client on all members of the "Server D" network.
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In the link that you attach you can only :
- change subscription
- buy subscriptionimage 04
Questión
¿ To renew an existing subscription which expires on October 29, do I have to buy a subscription of the same type? ( view image 03 )
- AshC4 years agoRetired GoTo Contributor
ouii I'm sorry we cannot handle billing requests though Community channels. Please use this contact article to reach Customer Support: https://support.logmeininc.com/central/help/how-do-i-contact-support
- mesoftweb2 years agoNew Contributor
Hi just want to know how's your problem? is it solved already?
because i have the same problem with you
- GlennD2 years agoGoTo Manager
Hi mesoftweb,
- As long as your billing information is valid and up to date your current subscription will renew automatically.
- If you need to change your subscription you can do it online
- If you want to cancel your subscription and prevent it from renewing automatically please contact our support team, you can call or open a ticket on our support site