Forum Discussion
ouii
5 years agoActive Contributor
Where I pay ONLY ONE of my 2 paid subscriptions ? (I have 2 standard networks of 32 members)
HI, For security reasons, I do not enter my real credit card in any website. To pay for my web subscriptions I use VIRTUAL credit cards ( these visa cards last only 2 days active, can be used only o...
- 5 years ago
ouii I'm sorry we cannot handle billing requests though Community channels. Please use this contact article to reach Customer Support: https://support.logmeininc.com/central/help/how-do-i-contact-support
mesoftweb
3 years agoActive Contributor
Hi just want to know how's your problem? is it solved already?
because i have the same problem with you
GlennD
3 years agoGoTo Manager
Hi mesoftweb,
- As long as your billing information is valid and up to date your current subscription will renew automatically.
- If you need to change your subscription you can do it online
- If you want to cancel your subscription and prevent it from renewing automatically please contact our support team, you can call or open a ticket on our support site
- mesoftweb3 years agoActive ContributorHow can i open a ticket..?
I can't call your customer support because i live outside of your coverage area - mesoftweb3 years agoActive ContributorBut somehow there is no renewal price in my subscription menu, how can i know if my billing profile is valid and up to date?
Do i need to check on my billing profile? And re-fill it all?- GlennD3 years agoGoTo Manager
Our billing team will be emailing you an eQuote soon that will show your renewal price and allow you to renew a few days early.
- mesoftweb3 years agoActive ContributorOk i've proceed to payment..
One last question, will it extend my subscription on my 2 networks automatically?