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Forum Discussion

MikeH1776's avatar
MikeH1776
New Contributor
3 years ago
Solved

Account has disappeared

So I logged in the other day, and it's got me in a trial. This is after having a Pro subscription for over 10 years. Renewed in March. I've also got no billing history. So...what now? Since I paid $3...
  • GlennD's avatar
    GlennD
    3 years ago

    MikeH1776 I had support check your account and it appears there was an issue with the last renewal which is why your account is now showing as a trial. 

     

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi MikeH1776, welcome to the community.

 

Just so there is no confusion, the name change to GoTo did not involve migrating any accounts, it was just a name change. Is your account registered under the same email you used for the community?